Skypoker Privacy Policy
Every pound you stake at an online poker room travels through a trail of personal data — your identity, your payment rails, your playing patterns. This independent review explains exactly what information Skypoker collects, how the operator uses it, and what rights you hold under UK data protection law, so you can make an informed decision before registering.
Information We Collect
Skypoker, operated for UK customers by Bonne Terre Gaming Limited under UK Gambling Commission licence number 065519, collects the data required to run a licensed poker platform. Because the licence demands strict identity and anti-money-laundering controls, the data footprint is broader than a typical entertainment site — but every category ties back to a concrete legal or operational purpose.
Personal Data Categories
- Identity data: full name, date of birth (players must be 18 or over), and residential address.
- Contact data: email address and phone number used for account communication and security alerts.
- Verification documents: proof of ID — one unexpired photo ID such as a Passport, Driving Licence, Passport Card or National ID (JPEG, JPG, PNG only — no PDFs or screenshots) — plus proof of address for UK customers, such as a utility bill less than 6 months old or a bank statement less than 6 months old (PDF, JPEG, JPG, PNG). Alternatives accepted include a Credit Card Statement, Motor Insurance Statement, Insurance Document, Council Tax Bill, HMRC Statement, Phone/Broadband Bill, Student Finance statement, Poll Card or Tenancy Agreement dated within the last 6 months.
- Financial data: payment instrument details linked to your chosen deposit and withdrawal methods — Pay by Bank, debit cards (Visa, Mastercard), Apple Pay and Revolut Pay. PayPal and Google Pay are no longer accepted across Sky Betting & Gaming brands.
- Gameplay data: hand histories, tournament entries across cash games, multi-table tournaments, Sit & Go’s, fast-fold poker and jackpot sit & go’s, staking patterns and session logs on the iPoker Network (Playtech software).
- Technical data: IP address, device identifiers, browser type and app usage data for the iOS and Android clients.
Collection Methods
Data arrives through three channels. First, you supply it directly at registration and during KYC checks — verification must be completed before withdrawals, and the operator aims to review documents within 4 hours, though it can take up to 24 hours (review hours run 7am to 2am). Second, the platform generates data automatically through your play, deposits and withdrawals. Third, licensed operators cross-check details against verification and affordability databases as required by the UK Gambling Commission. Only one account per player is permitted, and duplicate-account detection relies on this combined dataset.
How We Use Your Data
Skypoker processes your data under the lawful bases recognised by UK GDPR: contract performance, legal obligation, legitimate interest and, for marketing, consent. Each use case below maps to one of those bases, which matters because it determines whether you can object or withdraw consent.
Service Provision
Your identity and payment data power the core product: crediting deposits, processing withdrawals (Pay by Bank payouts appear in your bank immediately with a £5 minimum, instant card withdrawals arrive within 1-4 hours, standard card withdrawals take 2-5 working days, and Revolut Pay withdrawals are usually instant with no fee and no minimum), seating you at tables on the iPoker Network, and crediting promotional entitlements such as the new-customer tournament tickets. Note that a small deposit of £5 must be made with any new transaction method before you can withdraw any funds.
Marketing Communications
With your consent, Skypoker sends offers, tournament schedules and product news by email, SMS or in-app message. Because Skypoker sits within Sky Betting & Gaming — part of The Stars Group, wholly owned by Flutter Entertainment Plc — marketing preferences may interact with sister brands such as Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, PokerStars, Betfair and Paddy Power. You can opt out at any time through account settings without affecting your ability to play or withdraw; from a pure value standpoint, keeping promotional emails active is often positive expected value, since ticket and freeroll offers arrive through that channel.
Legal Obligations
As a UKGC-licensed operator, Skypoker must retain and process data for anti-money-laundering checks, age verification, fraud prevention and safer gambling monitoring. This includes administering deposit limits, time-outs, reality checks and self-exclusion via GAMSTOP. Details of those tools sit on a dedicated page: Skypoker responsible gambling. Disputes that cannot be resolved directly may be escalated to IBAS, the alternative dispute resolution service required under the UKGC licence.
Data Protection and Security
Skypoker applies encryption to data in transit and restricts internal access to staff who need it for account, payment or compliance functions. As part of Flutter Entertainment Plc, the platform operates within a group-wide security framework rather than a standalone setup, and Playtech’s iPoker Network infrastructure handles gameplay data under its own controlled environment following the migration in May 2025.
Security Measures
- Encrypted transmission of login credentials, documents and payment details.
- Account-level controls including password protection and verification checks before any withdrawal.
- Transaction monitoring to flag unusual deposit or withdrawal patterns.
- Segregated handling of player funds in line with UKGC requirements.
Data Retention Periods
Licensed operators cannot delete records on demand where retention is legally mandated. In practice, identity documents, transaction records and gameplay logs are retained for the periods required by UK anti-money-laundering and gambling regulations after an account closes, which typically means several years. Marketing data tied to consent can be removed sooner once you withdraw that consent. Retention schedules are documented in the operator’s own policy, referenced alongside the commercial conditions on the Skypoker terms and conditions.
Your Rights
UK GDPR gives Skypoker players a defined set of rights over their personal data, and a UKGC-licensed operator must honour them within the statutory response window.
Access and Correction
You can request a copy of the personal data Skypoker holds about you (a subject access request) and ask for inaccurate details — such as an outdated address — to be corrected. Keeping your address current is practical as well as legal: proof-of-address documents must be less than 6 months old, so stale records slow down future verification.
Deletion Requests
You may request erasure of your data, but the operator can lawfully refuse where retention is required for AML, tax or regulatory purposes. In practice this means account closure removes marketing use of your data, while core transaction records remain archived for the mandated retention window. Self-exclusion through GAMSTOP adds a separate data layer that must persist for the exclusion to function.
Contact Information
Privacy queries and data-rights requests go through Skypoker’s support channels — live chat and email — or in writing to Bonne Terre Gaming Limited, 4th Floor, 55 Line Wall, GX11 1AA, Gibraltar. If the response is unsatisfactory, you can escalate to the UK Information Commissioner’s Office, the supervisory authority for data protection in the United Kingdom.
Frequently Asked Questions about Skypoker
Is Skypoker legal in United Kingdom?
Yes. Skypoker is licensed and regulated by the Gambling Commission of Great Britain under licence number 065519 for customers in the United Kingdom and the Isle of Man, and additionally by HM Government of Gibraltar (Remote Gambling Licence No. 156). Players must be 18 or over.
How do I create a Skypoker account?
Registration requires your name, date of birth, address and contact details. One account per player is allowed. Verification documents are required before your first withdrawal and are usually reviewed within 4 hours, occasionally up to 24 hours. New accounts receive £10 in tournament tickets (2x £2.20 and 2x £3.30) on creation.
What payment methods does Skypoker support in United Kingdom?
Skypoker accepts Pay by Bank, debit cards (Visa and Mastercard), Apple Pay and Revolut Pay. PayPal and Google Pay are no longer supported. Pay by Bank withdrawals appear immediately, instant card withdrawals take 1-4 hours, standard card withdrawals take 2-5 working days, and Revolut Pay withdrawals are usually instant.
How do I claim the Skypoker welcome bonus?
Up to £50 worth of tournament tickets: £10 in tickets (2x £2.20 and 2x £3.30) credited on account creation, to be used within 30 days, plus £40 (4x £11) after depositing at least £10 and staking at least £10 at the cash game tables, credited within 72 hours. No promo code is required.
Now that you know exactly how Skypoker handles your data, the next step is seeing what the account is actually worth — £50 in tournament tickets, no promo code, no playthrough on the no-deposit tickets.